Return policy

Terms of return.

Section 2 of the Law of Ukraine on Consumer Protection

Article 9. Consumer rights when purchasing goods of good quality

1. The consumer has the right to exchange non-food goods of good quality for the same from the seller from whom he purchased, if the goods did not satisfy him in form, size, style, color, size or for other reasons cannot be used by him for the intended purpose.

The consumer has the right to exchange goods of good quality within fourteen days, not counting the day of purchase, if a longer period is not declared by the seller.

The exchange of goods of good quality is made if it has not been used and if its presentation, consumer properties, seals, labels, as well as a payment document issued to the consumer together with the goods sold, are preserved.

The list of goods not subject to exchange (return) on the grounds specified in this article is approved by the Cabinet of Ministers of Ukraine.

2. If at the time of the exchange of a similar product is not for sale, the consumer has the right to either purchase any other goods from the existing range with a corresponding cost recalculation, or terminate the contract and receive money back in the amount of the value of the returned goods, or exchange goods for the same at the first receipt relevant product for sale. The seller is obliged to inform the consumer on the day of receipt of the goods for sale, and requires the exchange of goods.

3. Upon termination of the contract of sale, settlements with the consumer are made on the basis of the value of the goods at the time of purchase. The money paid for the goods is returned to the consumer on the day of termination of the contract, and if it is impossible to return the money on the day of termination of the contract, to another time by agreement of the parties, but no later than seven days.

Make a request for return of goods can be on the page: